A Comprehensive Wotif Review 2023: Don’t Book Your Next Hotel Until You Read This

Looking to book your next hotel? Before you do, read this comprehensive Wotif review that reveals everything you need to know. Find out about Wotif’s features, pros and cons, customer reviews, and more! Don’t book your next hotel until you read this.

Welcome to our comprehensive review of Wotif, the popular online platform for booking hotels and accommodations. If you’re planning a trip and looking for the perfect place to stay, this article will provide you with all the essential information you need to make an informed decision. Whether you’re a seasoned traveler or a first-timer, we’ve got you covered. So, grab a cup of coffee, sit back, and discover why you shouldn’t book your next hotel until you read this review.

What is Wotif?

Cinque Terre, Italy Wotif

History and Background of Wotif

Wotif is an online travel platform that specializes in hotel bookings. It was founded in 2000 in Australia by Graeme Wood and quickly gained popularity as a go-to website for finding and booking accommodations. Originally, the website focused on offering last-minute deals, but it expanded its services over the years to include a broader range of booking options.

Key Features and Benefits of Using Wotif for Hotel Bookings

Wotif offers several features and benefits that make it a convenient choice for travelers:

  1. Extensive Hotel Inventory: website provides access to a vast selection of hotels worldwide, ranging from budget options to luxury resorts. This wide range ensures that travelers can find accommodations that suit their preferences and budgets.
  2. Competitive Pricing: website is known for its competitive pricing, offering rates that are often lower than the standard rates advertised by hotels. This allows users to save money on their bookings.
  3. Last-Minute Deals: While the website has expanded its offerings beyond last-minute deals, it still specializes in providing attractive discounts on short-notice bookings. This can be beneficial for travelers who prefer to be spontaneous or need to make a reservation quickly.
  4. User-Friendly Interface: Wotif’s website and mobile app have a user-friendly interface, making it easy for users to navigate and find the information they need. The platform prioritizes simplicity and intuitive design to enhance the user experience.
  5. Flexible Search Options: website offers various search filters and options to help users find their ideal accommodations. Users can search by location, dates, amenities, and more, allowing them to narrow down their options and find the perfect hotel.

Overview of the Wotif Website and Mobile App

Wotif’s website and mobile app provide a seamless booking experience. The website features a clean and organized layout, allowing users to search for hotels, view details, and make bookings with ease. The mobile app offers similar functionality, enabling users to browse and book accommodations on the go.

Both the website and the app provide comprehensive information about each hotel, including details about amenities, photos, guest reviews, and ratings. This helps users make informed decisions when selecting their accommodations.

In addition to hotel bookings, Wotif’s platform also includes other travel services such as flights, car rentals, and vacation packages. This makes it a convenient one-stop platform for travelers looking to book multiple aspects of their trip.

Overall, the website offers a reliable and user-friendly platform for hotel bookings, with a wide selection of accommodations, competitive pricing, and a seamless booking experience through its website and mobile app.

How does Wotif work?

How to create Wotif account

Creating an Account and Profile on Wotif

To begin using Wotif, users can create a free account by providing their email address and creating a password. Creating an account allows users to access additional features and benefits, such as saving their preferences, receiving personalized recommendations, and accessing exclusive deals.

Browsing and Searching for Hotels

Once logged in, users can start browsing and searching for hotels. website provides a search bar on the homepage where users can enter their desired destination, check-in and check-out dates, and the number of guests. After clicking the search button, the website displays a list of available hotels based on the search criteria.

Filtering Options and Advanced Search Features

Wotif offers various filtering options and advanced search features to help users refine their search results. Users can apply filters such as star rating, price range, hotel amenities, and guest ratings to narrow down their options and find hotels that meet their specific requirements.

search filter of wotif

Sorting and Comparing Hotel Options

To make it easier for users to compare different hotel options, the website allows the sorting of search results based on various criteria such as price, guest ratings, and distance from a particular location. Users can view the details of each hotel, including room types, amenities, photos, and guest reviews, to make an informed decision.

Booking Process and Payment Options

When users have selected their preferred hotel, they can proceed with the booking process. the website provides a clear and straightforward booking interface where users can review the details of their reservation, including the room type, total cost, and any additional fees or taxes. Users can then choose their preferred payment method, which may include credit or debit cards. Once the payment is confirmed, the booking is finalized.

Cancellation and Refund Policies

Wotif has specific cancellation and refund policies that users should review before making a booking. These policies vary depending on the hotel and the rate chosen. Some reservations may be non-refundable, while others may allow free cancellation within a certain time frame. the website provides information on the cancellation terms during the booking process, allowing users to understand the conditions and potential fees associated with canceling or modifying their reservations.

It is important for users to carefully review the cancellation and refund policies before making a booking to ensure they understand the terms and conditions, as well as any potential fees or restrictions that may apply.

Wotif’s Hotel Selection

wotif hotels and apartments

Range of Hotel Options Available

Wotif offers a wide range of hotel options to cater to different traveler preferences and budgets. Their inventory includes hotels of various categories, ranging from budget-friendly accommodations to luxury hotels and resorts. This extensive selection ensures that users can find a suitable hotel that meets their specific needs and requirements.

Different Types of Accommodations

Offered (e.g., Hotels, Resorts, Apartments) In addition to traditional hotels, the website also includes other types of accommodations in its listings. Users can find a variety of options such as resorts, apartments, vacation rentals, and even unique properties like boutique hotels or bed and breakfasts. This diverse selection provides travelers with a range of choices, allowing them to select the type of accommodation that best suits their preferences and travel plans.

Location-Based Search and Filtering

Wotif offers location-based search and filtering options, allowing users to find hotels in specific areas or near specific attractions. Users can enter their desired location or use interactive maps to browse hotels in a particular area. This feature is particularly useful for travelers who have a specific destination in mind or who want to stay close to certain points of interest.

Reviews and Ratings from Other Travelers

Wotif incorporates user-generated reviews and ratings to provide valuable insights into the quality and experiences of hotels. Users can read reviews from previous guests to get a better understanding of the hotel’s amenities, cleanliness, customer service, and overall satisfaction. These reviews and ratings contribute to the transparency and credibility of Wotif’s hotel listings, helping users make informed decisions when choosing their accommodations.

By offering a diverse range of hotel options, including different types of accommodations, and incorporating user reviews and ratings, the website aims to provide travelers with a comprehensive selection of hotels that meet their individual preferences and needs.

Wotif’s Pricing and Deals

Pricing Transparency and Competitive Rates

Wotif strives to maintain pricing transparency by displaying the total cost of the stay, including any taxes or fees, upfront during the booking process. This allows users to have a clear understanding of the total amount they will be charged. website also aims to offer competitive rates, often providing lower prices than the standard rates advertised by hotels. This ensures that users can find cost-effective options when booking accommodations through Wotif.

Exclusive Deals and Discounts for Wotif Users

Wotif offers exclusive deals and discounts to its users, providing them with additional savings on their hotel bookings. These exclusive deals can be accessed by creating an account and logging in to the website. By offering special promotions, the website incentivizes users to book through their platform and enjoy discounted rates.

Best Price Guarantee and Price Matching Policies

Wotif provides the Best Price Guarantee, assuring users that they will find the best prices available on their platform. If a user finds a lower price for the same hotel and room type on another website within 24 hours of booking on Wotif, they can contact Wotif’s customer service for assistance. website will either match the lower price or refund the difference, ensuring that users get the best deal possible.

Loyalty Programs and Rewards for Frequent Users

Wotif offers loyalty programs and rewards for frequent users. By participating in these programs, users can earn rewards such as discounts, exclusive access to deals, or bonus points that can be redeemed for future bookings. Loyalty programs encourage users to continue using the website for their hotel bookings and provide additional benefits to enhance their overall experience.

Wotif’s pricing and deals focus on providing users with transparent pricing, competitive rates, exclusive discounts, and loyalty rewards. These features aim to offer users cost-effective options, ensuring that they can find the best deals available and enjoy added benefits when booking accommodations through Wotif.

Wotif’s User Experience

Wotif Tips

Website and App Usability and Design

Wotif prioritizes user experience by offering a website and mobile app with a clean and intuitive design. The website’s layout is organized, making it easy for users to navigate and find the information they need. The app features a user-friendly interface with clear menus and buttons, ensuring a seamless browsing and booking experience. The design of both the website and app focuses on simplicity and efficiency, enhancing the overall usability for users.

Navigation and Ease of Use

Wotif emphasizes smooth navigation and ease of use to enhance the user experience. The platform provides clear categories and sections, allowing users to browse and search for hotels effortlessly. The search functionality is prominently displayed, making it easy for users to enter their travel preferences and view relevant results. Wotif’s intuitive navigation enables users to quickly find the information they need and complete their bookings efficiently.

Availability of Customer Support and Assistance

Wotif recognizes the importance of customer support and assistance. They provide multiple channels for users to seek help or ask questions regarding their bookings. website offers a customer support team that can be contacted via phone or email. Additionally, they provide an extensive help center and FAQ section on their website, addressing common inquiries and providing self-service options. The availability of customer support and assistance ensures that users can receive prompt help when needed, enhancing their overall experience.

Mobile-Friendliness and On-the-Go Booking Options

Wotif understands the increasing use of mobile devices for travel planning and booking. Their mobile app is designed to be mobile-friendly, providing a seamless experience for users on smartphones and tablets. The app allows users to search, browse, and book accommodations on the go, giving them the flexibility to make reservations anytime, anywhere. Wotif’s mobile-friendliness and on-the-go booking options cater to the needs of modern travelers who rely on their mobile devices for travel-related activities.

Overall, Wotif prioritizes user experience by offering a user-friendly website and app, smooth navigation, and easy access to customer support. Their mobile-friendliness and on-the-go booking options ensure that users can conveniently browse and book accommodations from their mobile devices. By focusing on usability and customer support, the website aims to provide a seamless and enjoyable experience for users throughout their booking process.

Wotif’s Customer Support and Assistance

Wotif's Customer Service

Contacting Wotif’s Customer Service

Wotif provides multiple channels for users to contact their customer service team. Users can reach out to Wotif’s customer service by phone or email. The contact details are usually available on their website or in the app. Users can direct their inquiries, concerns, or requests for assistance to customer service representatives, who are trained to provide support and address any issues that may arise during the booking process or during the stay.

Support Options for Booking Modifications or Cancellations

Wotif understands that plans may change, and they offer support options for booking modifications or cancellations. Users can access their bookings through their Wotif account and manage changes online. Depending on the hotel’s cancellation policy and the rate chosen, users may be able to modify or cancel their bookings directly through the website or app. In cases where modification or cancellation is not possible online, users can contact Wotif’s customer service for further assistance.

24/7 Assistance and Emergency Support

Wotif strives to provide assistance to users whenever it is needed. While exact availability may vary, the website typically offers 24/7 customer service support to address any urgent matters or emergencies. This ensures that users can reach out for assistance regardless of the time zone or the location they are in. In case of unforeseen circumstances or emergencies during a trip, users can rely on Wotif’s customer service for guidance and support.

Wotif’s customer support and assistance include various options to address user inquiries, offer support for booking modifications or cancellations, and provide 24/7 assistance for emergency situations. By offering multiple contact channels and dedicated customer service representatives, the website aims to ensure that users have a reliable and accessible support system throughout their booking journey.

Frequently Asked Questions (FAQs)

Q. Is Wotif a reliable platform for hotel bookings?

Yes, Wotif is a reliable platform for hotel bookings. It is a well-established online travel agency with a history of providing accommodation options to travelers. website partners with reputable hotels and ensures that the information provided on their platform is accurate and up to date. They have a large user base and positive customer reviews, which attest to their reliability as a hotel booking platform.

Q. How can I find the best hotel deals on Wotif?

To find the best hotel deals on the website, you can utilize several strategies. First, consider being flexible with your travel dates, as prices can vary depending on the season and demand. Second, take advantage of Wotif’s exclusive deals and discounts for registered users. Third, utilize the sorting and filtering options on the website to narrow down your search based on price, location, and other preferences. Lastly, consider checking Wotif regularly or signing up for their newsletters to stay updated on the latest promotions and special offers.

Q. What are the payment options available on Wotif?

Wotif offers various payment options to accommodate different user preferences. Typically, users can make payments using major credit cards, such as Visa, Mastercard, American Express, and Discover. Some hotels may also accept alternative payment methods, such as PayPal or direct bank transfers. During the booking process, the website will display the available payment options for the specific hotel and rate chosen.

Q. Can I make changes or cancel my booking on Wotif?

Yes, the website allows users to make changes or cancel their bookings, depending on the hotel’s cancellation policy and the rate selected. Users can manage their bookings online by logging into their Wotif account and accessing the booking details. The ability to modify or cancel a booking may vary depending on the hotel and rate chosen, so it is essential to review the specific terms and conditions during the booking process or contact Wotif’s customer service for assistance.

Q. Are there any hidden fees when booking through Wotif?

Wotif aims to provide transparency in pricing and strives to display the total cost of the stay, including taxes and fees, upfront during the booking process. However, it’s important to review the booking details carefully to ensure you are aware of any additional charges, such as resort fees or local taxes, which may be payable directly to the hotel upon check-in. Checking the specific hotel’s policies and reviewing the booking confirmation can help you identify any potential additional fees associated with your reservation.

Q. What is Wotif’s refund policy?

Wotif’s refund policy can vary depending on the hotel and the rate chosen. It is important to review the specific cancellation and refund policies for your reservation during the booking process. Some rates may be non-refundable, while others may allow free cancellation within a certain timeframe. website provides information on the cancellation terms and potential fees associated with canceling or modifying a booking. If you have specific questions or require assistance, you can reach out to Wotif’s customer service for clarification.


Final thoughts and recommendations for using Wotif for hotel bookings website prove to be a reliable and user-friendly platform for hotel bookings. With its extensive range of hotel options, competitive pricing, and user-friendly interface, Wotif offers a seamless booking experience for travelers. The availability of customer support and assistance, along with mobile-friendliness, further enhances the overall user experience.

When using Wotif, it is important to carefully review the terms and conditions of each booking, including cancellation policies and potential fees. Additionally, considering user reviews and ratings can provide valuable insights when choosing accommodations.

Overall, Wotif is recommended for those seeking a trustworthy and efficient platform for hotel bookings. With its reliable customer support, competitive pricing, and user-friendly interface, the website can help you find the perfect accommodation for your travel needs.