In this comprehensive Expedia review, you’ll find everything you need to know about booking your next vacation with Expedia, including pros, cons, pricing, and customer service.
Are you planning your next vacation and searching for the best travel website to book your flights, hotels, and car rentals? Look no further than Expedia. Expedia is one of the most popular online travel agencies (OTAs) in the world, with millions of users booking their trips through the site every year.
In this Expedia review, we’ll take a closer look at what makes the site so popular, as well as some of its drawbacks. We’ll cover everything from pricing and customer service to ease of use and rewards programs.
Expedia Review: What is Expedia?
Expedia is an online travel booking website that allows users to search for flights, hotels, rental cars, vacation packages, and more. It was founded in 1996 and has since become one of the world’s largest travel booking websites, with operations in over 60 countries. Expedia also owns other popular travel booking websites, such as Hotels.com, Orbitz, and Travelocity.
How does Expedia work?
Using Expedia is simple. Users can search for flights, hotels, rental cars, and vacation packages by entering their destination, travel dates, and the number of travelers. Expedia then displays a list of available options, allowing users to compare prices and select the best option for their needs. Expedia also offers a loyalty program called Expedia Rewards, which allows users to earn points on their bookings that can be redeemed for future travel.
Expedia Review: Features
Expedia has a number of features that make it a popular choice for travelers. Here are some of the key features:
1. Search and Compare: Expedia allows users to search for and compare flights, hotels, car rentals, and other travel options from multiple providers. This makes it easy to find the best deal on your travel needs.
2. Bundles: Expedia offers bundles that combine flights and hotels, or flights, hotels, and car rentals. Bundles can often save you money compared to booking each component separately.
3. Rewards Program: Expedia has a rewards program called Expedia Rewards that allows users to earn points for bookings that can be redeemed for travel discounts.
4. Price Guarantee: Expedia offers a price guarantee, which means that if you find a lower price on your travel booking within 24 hours of booking, Expedia will refund the difference and give you a $50 travel coupon.
5. Mobile App: Expedia has a mobile app that allows users to search for and book travel deals on the go. The app also provides access to trip details and itinerary information.
Expedia Review: Pros and Cons of Booking
When it comes to booking with Expedia, there are a number of pros and cons to consider:
- Expedia offers a wide variety of travel options, including flights, hotels, car rentals, and vacation packages.
- The site is easy to use and navigate, with a clean and intuitive design.
- Expedia offers competitive pricing, with a price match guarantee for select bookings.
- Expedia Rewards program offers members discounts, exclusive deals, and other perks.
- Expedia’s mobile app is user-friendly and allows for easy booking and itinerary management on the go.
- Expedia’s customer service has received mixed reviews, with some users reporting long wait times and unhelpful representatives.
- Expedia charges booking fees on some reservations, which can add to the overall cost of your trip.
- Some users have reported difficulty canceling or changing bookings, especially when dealing with third-party suppliers.
- Expedia’s rewards program is geared toward frequent travelers, and may not be as beneficial for occasional travelers.
Expedia Review: Pricing and Fees
Expedia’s pricing varies depending on the type of travel you’re booking, as well as the location, dates, and availability. However, the site does offer a price match guarantee on select bookings, which means that if you find a lower price on another site within 24 hours of booking, Expedia will refund you the difference.
In addition to pricing, Expedia also charges booking fees on select reservations. These fees can vary widely depending on the booking type and the supplier, so it’s important to read the fine print before making your reservation.
Expedia’s customer service
One of the most significant concerns for travelers is customer service. Expedia’s customer service has received mixed reviews, with some users reporting slow response times and unhelpful representatives. However, Expedia does offer several customer service options, including phone, email, and live chat support. Expedia also has a comprehensive help center on its website, with answers to frequently asked questions and troubleshooting guides.
Our Personal Experience with Expedia
As frequent travelers, we’ve used Expedia for many of our bookings over the years. Overall, we’ve had a positive experience with the site. We’ve found that the search and compare feature is easy to use and helps us find the best deal on our travel needs. We’ve also used Expedia’s bundles, which have saved us money compared to booking each component separately.
However, we have experienced some issues with customer service in the past. It can be difficult to get a hold of a representative when you need assistance, and some representatives may not be as helpful as others. We’ve also encountered technical difficulties with the website and app on occasion.
Expedia Review: Rewards Program
Expedia’s rewards program, Expedia Rewards, offers members a number of benefits, including discounts on select bookings, exclusive deals, and other perks. Members can earn points by booking travel through the site, as well as by using the Expedia credit card.
However, the rewards program is geared toward frequent travelers, and may not be as beneficial for occasional travelers. Additionally, some users have reported difficulty redeeming their rewards points, especially when dealing with third-party suppliers.
Expedia’s mobile app
Expedia’s mobile app is available for both iOS and Android devices and offers all the features of the website in a user-friendly mobile interface. Users can search for flights, hotels, rental cars, and vacation packages, as well
as book and manage their bookings on the go. The app also offers exclusive deals and discounts, making it a convenient way to save money on travel.
Expedia Review: vs other travel booking websites
Expedia is not the only travel booking website available, and users may wonder how it compares to other options. Here are some of the main differences between Expedia and other popular travel booking websites:
- Booking.com: Booking.com specializes in hotel bookings and offers a wide selection of accommodations worldwide. However, it does not offer flights or rental cars.
- Kayak: Kayak is a travel search engine that allows users to compare prices across multiple travel booking websites. However, it does not allow users to book directly through the site and may not always show the lowest prices available.
- Priceline: Priceline is a travel booking website that offers flights, hotels, rental cars, and vacation packages. However, it is known for its opaque booking model, where users may not know the exact details of their booking until after it is confirmed.
- TripAdvisor: TripAdvisor is a travel planning website that offers reviews and recommendations for hotels, restaurants, and attractions. However, it does not allow users to book directly through the site and may not always show the lowest prices available.
Expedia Review: COVID-19 policies
With the ongoing COVID-19 pandemic, travelers may have concerns about booking travel. Expedia has implemented several policies to address these concerns, including flexible booking options and enhanced cleaning protocols for hotels and rental cars. Expedia also offers a COVID-19 travel guide on its website, with up-to-date information on travel restrictions and safety measures.
Expedia Review: Tips for booking
Here are some tips for booking with Expedia:
- Create an Expedia account to take advantage of exclusive deals and discounts.
- Use the “Bundle and Save” option to book flights and hotels together and save money.
- Use the “Flexible Dates” option to search for the lowest prices across a range of travel dates.
- Check for Expedia Rewards promotions, which may offer bonus points or discounts on bookings.
- Read the fine print of your booking to understand the cancellation and refund policies.
Common issues with Expedia and how to resolve them
Like any travel booking website, Expedia may encounter issues such as booking errors, cancellations, or delays. Here are some common issues and how to resolve them:
- Booking errors: If you encounter a booking error, such as a wrong date or destination, contact Expedia’s customer service immediately to resolve the issue.
- Cancellations: Expedia’s cancellation policies can be strict, so make sure to read the fine print of your booking before confirming. If you need to cancel a booking, do so as soon as possible to avoid fees or penalties.
- Delays: If your flight or hotel is delayed, contact Expedia’s customer service for assistance. They may be able to help you rebook or find alternative accommodations.
Final thoughts on Expedia
Overall, Expedia is a reliable and convenient travel booking website that offers a wide selection of travel options and competitive prices. However, its customer service can be hit or miss, and its cancellation policies can be strict. As with any travel booking website, it’s essential to read the fine print of your booking and be prepared for any potential issues that may arise.
Expedia Review: FAQs
1. Is Expedia a trustworthy site for booking travel?
Yes, Expedia is a legitimate and trustworthy site for booking travel. It has been in business for over 20 years and is one of the largest online travel companies in the world.
2. Does Expedia charge booking fees?
Expedia may charge booking fees for some reservations. These booking fees vary depending on the type of reservation and the provider, so it’s important to read the terms and conditions carefully before booking.
3. What is the Expedia Rewards program?
The Expedia Rewards program is a loyalty program that allows users to earn points for bookings made through the site. Points can be redeemed for travel discounts, such as free hotel nights or discounted flights.
4. Can I cancel or change my reservation on Expedia?
Yes, you can cancel or change your reservation on Expedia, but the terms and conditions vary depending on the provider and the type of reservation. It’s important to read the cancellation and change policies carefully before booking.
5. Does Expedia offer travel insurance?
Yes, Expedia offers travel insurance through its partner Allianz Global Assistance. Travel insurance can provide coverage for things like trip cancellations, medical emergencies, and lost or stolen luggage.
Expedia Review: Conclusion
Expedia is a popular choice for travelers who want to find and book travel deals online. With its wide variety of travel options, easy-to-use search and compare features and money-saving bundles, it’s no wonder that Expedia has become one of the world’s largest online travel companies. While it may not always have the best deal for your specific travel needs, its price guarantee and rewards program make it a solid choice for budget-conscious travelers. Just be sure to read the terms and conditions carefully before booking, and keep in mind that customer service can be hit or miss.