AirAsia Review: A Journey Through Excellence and Challenges

Warm, reasonably priced hospitality is a hallmark of AirAsia’s reputation. AirAsia goes above and beyond to make flying pleasurable, from its welcoming cabin crew to its varied in-flight meals. The airline’s Hot Meals combos are very reasonably priced, and its signature Santan menu offers a wide range of delectable Asian and international dishes. Additionally, AirAsia offers a variety of snacks and beverages for sale while traveling. AirAsia offers a range of services, including online check-in and seat selection, to make your travel even more convenient, in addition to its cozy seating and in-flight entertainment options.’

AirAsia Seat and Amenities

First, this is a low-cost carrier and as with most budget airlines, it does exactly what it says on the tin – gets you there with as much spare cash for pool-side cocktails as possible.

The seats were in economy-only, 3×3 configuration, and as basic as expected – no adjustable headrests here.

I had the aisle seat next to two six-foot-tall blokes who had no choice but to indulge in the ungentlemanly practice of “man-spreading” to fit their knees behind the seats. As a, much more ladylike leg-crosser, I also found this a problem and found any slight movement left me kicking the seat in front of me. Anyone on the window seat who needed a visit to the toilet would need to evacuate the whole row to get past.

There was, however, a small recline and the 18-inch seat width seemed to be little issue for most passengers.

Blankets, pillows, and eye pillows needed to be purchased from the cabin crew.


AirAsia: Customer service on board

The seats might be as basic as possible, but the staff were as chirpy as you’d get on any of the major airlines.

Aside from the Burger King red uniforms, there was little that said “budget airline” when it came to the service.

The cabin crew smiled incessantly and quickly responded to calls for service. As with most evening flights on this route, where passengers have had a couple of hours to indulge in the airport bar, there were more than a fair share of rowdy and rude passengers.

The staff handled them with ease and a smile but perhaps could have slowed down the drinks service to the odd passenger who maybe didn’t need another beer when they were swearing at the top of their lungs down the cabin.

This aside, the service was as cool and professional as anything I’d seen on similar low-cost carriers – and some of the more expensive ones too.

Related: Iberia Airlines Review: A Comprehensive Look at the Iberia Plus Program and Check-In Process 2023

AirAsia Catering

First, a disclaimer. Dietary requirements and the fact that I’d already snacked in the airport meant I didn’t need to order a meal on this flight.

The passenger next to me ordered a spaghetti chicken dish which appeared bland and dull. Others ordered instant noodles and other cheap and basic dishes. Given at least half of the passengers didn’t appear to be eating a hot meal, the service was fast. It took only 45 minutes for the trolley to reach the back of the plane and the efficient staff returned to collect rubbish 15 to 20 minutes later.

Like most other things on the aircraft, a no-frills approach was taken to the menu. But 3.5 hours is not long to go without a meal if there’s nothing you like.

AirAsia Inflight entertainment

Onboarding, I clocked some seat-back entertainment screens – brilliant!

But, disappointingly it was to turn out to be only a seat-back advertisement for a 75,000 rupiah “value meal”, the likes of which I would memorize by the time the 3.5-hour flight was over.

Aside from an in-flight travel magazine and the duty-free shopping brochure, you’d have to rely on a book or your music to pass the time. It would be a good idea to board with your device fully charged since there was no USB port available.

AirAsia Extra information

If the price, economy-only seating, and lack of business suits weren’t enough of a hint you were flying on a budget airline, the advertisements were the dead giveaway.

The overhead lockers were plastered with primary-colored advertisements for “aromatherapy creams” and, bizarrely given Australia’s biosecurity laws, honey.

The aisle was decked in a fetching red carpet, reminiscent of a 1980s British pub.

Yes, this flight was so budget, but when price is a factor and a five-star resort awaits you at the other end, it’s easily forgiven.

AirAsia Flight Deals to Start Your Adventure

With unbeatable airfare deals from AirAsia, you can dive into the culture and adventure without going beyond your travel budget. It’s your year to discover your passions and explore the world, and what better way to kick off your travel than with a discount flight? We believe that incredible travel experiences shouldn’t come with a high price tag. Let your daydreams become your reality, and work smarter, not harder, to find the best flight by booking with AirAsia.